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E-commerce India

How AJIO used Segment Prioritisation to achieve a 12% higher ROAS and 7% lower CPA

AJIO is a leading fashion and lifestyle e-commerce platform in India, known for its bold, trend-driven approach and curated assortment. As part of Reliance Retail’s digital ecosystem, it has quickly become a key destination for modern shoppers across the country.

The platform blends its own private labels with exclusive international brands, curated indie designers, and trend-focused collections to deliver a seamless and diverse shopping experience. With a strong focus on quality and convenience, AJIO offers hand-picked products, easy exchanges, and curated edits aligned to different moods, occasions, and personal styles.

+12
ROAS
-7%
CPA
-3%
CPM

The challenge

AJIO’s objective was to improve ROAS and CPA by shifting visibility toward strong performing products but without shrinking their catalogue or limiting volume. They needed a structured approach that would highlight stronger performers without narrowing the product assortment or compromising campaign scale.

The Solution

AJIO implemented a Segment Prioritisation (SP) strategy to bring their best-performing products to the forefront without limiting catalogue breadth. 

To do this, the team defined following prioritisation within SP:

Prioritized:

  1. Top priority:
    Hero products with strong performance and strategic importance for AJIO’s business - ideal candidates for top placement within SP.

  2. Second layer:
    Bestsellers (top 5% by item quantity) - products that consistently attract strong customer interest and drive frequent purchases, making them important to keep visible within the setup.

✍️ Excluded: Products that consistently underperformed on Meta were excluded to prevent wasted spend and allow budget to flow toward more impactful segments.

This structure ensured that delivery naturally shifted toward higher-value products while eliminating spend on items that added limited revenue potential.

The Results

Over the course of a two-week test, the impact of the new prioritisation structure became clear:

  1. Focusing delivery on stronger product segments drove a +12% uplift in ROAS, allowing the same budget to generate more revenue.

  2. Redirecting spend away from lower-value products led to a 7% reduction in CPA, bringing in more conversions at a lower cost.

  3. CPM saw a modest –3% decrease, indicating that the improved prioritisation helped reach more relevant audiences without increasing the cost of impressions.

By refining how the catalogue was prioritised - rather than reducing its size - AJIO unlocked more efficient delivery and stronger performance. Most importantly, they achieved exactly what they set out to do: increase visibility for higher-value products and improve ROAS and CPA, all while keeping the full catalogue active - validating the impact of Segment Prioritisation.

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manas-ajio
Manas Prakash, Paid Media Lead in AJIO

"What we appreciated about Segment Prioritisation was the ability to strengthen performance without compromising the size of our active catalogue. Segment Prioritisation let us keep the full assortment active while still pushing more delivery toward the products that mattered. It gave us a balanced way to protect scale and improve outcomes at the same time."

Khushboo
Khushboo Dwivedi, Performance Marketing Lead - Meta in AJIO

“Once we prioritised our best-performing product groups and excluded low-value items, performance moved in the right direction. We saw stronger ROAS and a lower CPA without increasing spend."

 
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