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Retail

Here's How Sephora Used Bestsellers to Increase ROAS by 43%

Sephora is a world-renowned beauty brand, operating more than 2,500 stores across 32 countries. After expanding to Brazil in 2010, their e-commerce presence at sephora.com.br quickly became the leading destination for perfumes and cosmetics across Latin America.

With Black Friday approaching, Sephora Brazil wanted to ensure they were fully set up to maximize results. To do so, they partnered with ROI Hunter, to develop a new, performance-driven strategy.

-17%
spend
+14%
Revenue
+43%
ROAS

the challenge

Sephora’s Brazilian e-commerce site is large and highly popular, yet there was still room to better optimize the dynamic campaigns they were running. The goal was clear: increase revenue and unlock a stronger return on investment.

To make this happen, Sephora needed deeper visibility into product performance—along with a scalable way to turn those insights into action across their campaigns.

the solution

ROI Hunter started by onboarding Sephora with Product Insights. This feature collects product-level data across multiple channels and brings it together within ROI Hunter as a single source of truth—giving Sephora a much clearer view of what was really driving performance.

This approach delivered several key benefits. By centralizing data, Sephora could easily use insights from Google Analytics to inform their Facebook campaigns—and vice versa. Access to product-level performance also meant they could move beyond a high-level view of campaign success and understand how each individual product was truly performing.

With this richer dataset, Sephora could filter their catalog by virtually any metric and quickly build product sets optimized for specific goals, such as bestsellers or most profitable items. These sets stayed automatically updated as new products were added to the catalog.

Using Product Insights, Sephora identified their top 20% best-selling products based on Google Analytics data and created a dedicated product set for Facebook campaigns. This allowed them to control exactly which items were promoted. During Black Friday prospecting, customers were shown ads featuring only Sephora’s most popular products—significantly increasing the likelihood of conversion.

Next, Sephora used ROI Hunter’s Template Editor (TEDI) to create a dedicated Black Friday template. TEDI enables teams to build dynamic ads in minutes without the need for a graphic designer, while also allowing promotions to be scheduled in advance and enhanced with flexible if/then conditions.

sephora ads v2

the result

With their bestseller product set in place and a Black Friday template optimized for performance, Sephora was able to significantly elevate their Black Friday campaign. They reduced promotional spend by nearly 17%, while simultaneously increasing both revenue and transaction volume by 14%. Most impressively, the campaign concluded with a 43% increase in ROAS.

sephora logo png
Media Team Sephora: Camila Pimenta, Lana Silva, Leticia Amato e Lucas Emiliano

“ROI Hunter played a key role in helping us work efficiently and manage our campaigns with confidence—especially given the volume we had to handle during Black Friday. Despite the short timeframe, which is critical for the sector, the optimizations made everything run more smoothly and ultimately led to the outstanding results we achieved.”

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