BRNO

Tech support analyst/Tester

About the position

An international team of testers and support guys based in Brno (CZ) is looking for a new friend and colleague - Tech Support Analyst / Tester who will help us to move ROI Hunter further.

On daily basis, you will communicate with end users of our tool via Intercom and with internal users via Redmine. We have plenty of tools which will help you to discover their issues - FullStory which is recording their activity, logging tool GrayLog, access to our internal database and of course direct access to Facebook and Google APIs.

 

WHAT THE JOB IS ABOUT

  • Communication with end users of our SaaS platform (both internal and external)
  • Communication with internal teams which are managing clients’ success
  • Managing small clients
  • Handling received requests, solving problems
  • Detailed analysis of reported issues, processing them to devel teams
  • Supervision of bugfix process
  • Bugfixes testing
  • Supporting of the smooth development process - testing of new features
  • Testing process improvement, looking for new approaches

What we need

  • Communication skills - empathy, patience
  • English on the communicative level
  • Basic knowledge of SQL queries
  • Basic knowledge of some programming or scripting language (preferably JavaScript)
  • Experience with web browser dev tools (with the ability to review network traffic)

Bonus points

  • Online marketing (FB ads, Google ads)
  • Tracking tools (Facebook Pixel, Google Analytics)
  • Project management tools (such as Redmine, JIRA, Asana)
  • HTML/CSS

And what is in it for you

  • Working on an interesting project using, apart from others, non-public functions of Google and Facebook API.
  • Flexible working hours and possible home office. Because we don’t need you to be here 8 hours per day.
  • English lessons ... and international colleagues who will be happy to help you with your English skills improvement.
  • International offices. Do you like to travel? Are Dubai or Sao Paulo on your bucket list? Lucky you! We have offices there and we will support your endeavor to visit them. :)
  • Summer and Winter offices - A team building week by the sea during summer and skiing in the mountains during winter.
  • The team that helps you whatever happens! You’ll get a chance to work with a bunch of people who know what they're doing and are great at it.
  • ROI Hunter - It’s a heart thing. Look forward to Mondays so you don’t cry for Fridays (occasionally).

... and more:

PAID OVERTIMES
Love your work and can’t get enough of it? Well, you might as well get paid for it.

YOU WILL BE HEARD
We want to hear from you and what’s important implement the ideas and feedback you give us.
WE'LL FEED YOU
Breakfast is covered with baguettes, croissants and cereal on the menu. Lunch is covered too with meal vouchers.
MULTISPORT CARD
...and a bunch of sporty colleagues who sign up for the MultiSport card even if they never go. Maybe you’ll be the one to get them to come.
EDUCATION BUDGET
English/Czech courses and colleagues who will be thrilled to practice with you. Or if your language skills are good enough? Then use your budget for whatever else.

Interested?

Apply now: