BRNO

Technical support

About the position

At ROI Hunter Easy, we help e-commerce companies of all sizes (+10k) across the globe to grow with online advertising. And we help them optimize how they reach out to their customers and engage with them in a more meaningful way.

ROI Hunter was founded in 2014 and have fast become one of the most reputable Facebook and Google Marketing Partners globally. We are headquartered in Brno and have offices in Prague, Dubai, Singapore, Sao Paulo and London.

 

A role in technical support is a good stepping stone if you wish to move towards various other areas in IT, such as programming, IT training, technical sales or systems administration.
The ideal candidate will have a proven track record of customer service and/or work within a tech company previously. S/He will think analytically, customer oriented, and work collaboratively across the organization. Additionally, this candidate must be able to thrive in a fast-paced environment with a "roll up your sleeves" attitude and entrepreneurial spirit.

 

You will love this job if:

  • You love to digging into the problem and trying hard to solve a puzzle.
  • Want to help others and make them happy.
  • Getting knowledge is your essence.

What You'll Do:

  • analyze, reproduce, prioritize, and document platform bugs
  • handle support escalations
  • perform tech-heavy investigations and resolve issues
  • build technical expertise in Google Ads & Facebook and maintain a general awareness of other social channels as ROI Hunter Easy will continue to become multi-channel
  • create internal and external facing materials for support and education

 


What we need

  • knowledge of SQL, HTTP fundamentals, REST APIs
  • deep knowledge of product functionality
  • always looking to improve and automate - being “lazy” with manual tasks is good quality

Bonus points

  • knowledge of Java/JavaScript/Python
  • experience in data analysis
  • knowledge of basic web-application architecture (MVC)
  • FB GraphAPI & Google APIs knowledge

And what is in it for you

  • Working on an interesting project using, apart from others, non-public functions of Google and Facebook API.
  • Flexible working hours and possible home office. Because we don’t need you to be here 8 hours per day.
  • English lessons ... and international colleagues who will be happy to help you with your English skills improvement.
  • International offices. Do you like to travel? Are Dubai or Sao Paulo on your bucket list? Lucky you! We have offices there and we will support your endeavour to visit them. :)
  • The team that helps you whatever happens! You’ll get a chance to work with a bunch of people who know what they're doing and are great at it.
  • ROI Hunter - It’s a heart thing. Look forward to Mondays so you don’t cry for Fridays (occasionally).

... and more:

PAID OVERTIMES
Love your work and can’t get enough of it? Well, you might as well get paid for it.

YOU WILL BE HEARD
We want to hear from you and what’s important implement the ideas and feedback you give us.
WE'LL FEED YOU
Breakfast is covered with baguettes, croissants and cereal on the menu. Lunch is covered too with meal vouchers.
MULTISPORT CARD
...and a bunch of sporty colleagues who sign up for the MultiSport card even if they never go. Maybe you’ll be the one to get them to come.
EDUCATION BUDGET
English/Czech courses and colleagues who will be thrilled to practice with you. Or if your language skills are good enough? Then use your budget for whatever else.

Interested?

Apply now: