Customer Success Owner (CZ)

Customer Partnership
Brno

HOW WE ROLL

We strongly believe in team chemistry and have a lot of fun building an amazing team while staying true to the core values that have made us successful. If you are passionate about growth and innovation, then come revolutionize the advertising technology space with us! Check our product: https://easy.roihunter.com/

ABOUT THE POSITION

Our goal is to provide our advertisers with the highest possible return on investment with flexible, intuitive and easy-to-use campaigns that are cross-device and multi-platform. We understand the unique needs and challenges that small and medium businesses face which is why we have dedicated Customer Success Owner to work as trusted advisor and expert for our clients.

Given the continued growth of our Small Business client portfolio, we are looking for a motivated individual to join us in our headquarters in Brno. Working closely with dev, marketing and product performance teams, Customer Success Owner provide in-depth strategic solutions and build collaborative relationships with our advertisers through campaign launch, optimisation and performance reviews.

In this role, you will be instrumental in providing ongoing value to our clients and therefore integral to growing our business - you are someone who enjoys working at scale.

 

IN THIS ROLE, YOU WILL:

  • Grow and retain a portfolio of Small Business clients at scale
  • Establish, maintain and effectively manage business relationships with relevant stakeholders
  • Working closely with our clients you will drive customer satisfaction by actively educating clients on our products, best practices and industry trends
  • Identify and leverage industry trends to deliver value to our clients and grow our business
  • Collaborating with internal stakeholders and tools, you'll optimize campaign performance and budget utilisation for our clients
  • Prepare and share regular reports on key performance metrics with internal and external stakeholders
  • As the voice of our customer, you'll work collaboratively and cross functionally (for example, with Product, Marketing, Development) to drive process/product improvements and innovation in our business

YOU SHOULD:

  • Have min. B2 level of English
  • Be strongly interested in online advertising and willingness to learn
  • Be able to work at scale, leveraging tools to analyze data, spot opportunities and risks
  • Be excellent at prioritizing an array of tasks and managing time effectively
  • Be a strong communicator and highly analytical working with multiple stakeholders
  • Enjoy working in a fast-paced, high energy company culture

PREFERRED

  • Knowledge of the display advertising ecosystem required as well as a passion and interest in RTB, Programmatic Buying, performance marketing and direct response measurement
  • Proven experience in online advertising or customer support/success management

AND WHAT IS IN IT FOR YOU


  • Flexible working hours, home office. Because we don’t need you to be here 8 hours per day.
  • English lessons ... and international colleagues who will be happy to help you with your English skills improvement.
  • International offices. Do you like to travel? Are Dubai or Sao Paulo on your bucket list? Lucky you! We have offices there and we will support your endeavor to visit them. :)
  • Summer and Winter offices - A team building week by the sea during summer and skiing in the mountains during winter.
  • The team that helps you whatever happens! You’ll get a chance to work with a bunch of people who know what they're doing and are great at it.

PAID OVERTIMES
Love your work and can’t get enough of it? Well, you might as well get paid for it.

YOU WILL BE HEARD
We want to hear from you and what’s important implement the ideas and feedback you give us.

WE'LL FEED YOU
Breakfast is covered with baguettes, croissants and cereal on the menu. Lunch is covered too with meal vouchers.

MULTISPORT CARD
...and a bunch of sporty colleagues who sign up for the MultiSport card even if they never go. Maybe you’ll be the one to get them to come.

EDUCATION BUDGET
English/Czech courses and colleagues who will be thrilled to practice with you. Or if your language skills are good enough? Then use your budget for whatever else.

Interested?

By sending the form, you agree to our Conditions By sending the form you agree to have your personal data processed for marketing purposes in accordance with Act Nr. 101/2000 Sb. (incorporated under the laws of Czech Republic). The data will be stored and used solely for the purposes of ROI Hunter a.s. until revoked in writing. The consent with having the data processed may be revoked at any time.

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We asked our people

  • ‘‘Coming from an advertising background, it's great to work for a company that doesn't "sit on it's horses", but rather continuously invents new hacks and functionalities for it's customers. I get to present these to some of the biggest advertisers out there...“

    Erik Werner

    Client Partner

  • ‘‘Having heard some of the stories from other people’s experience with HR has made me that much more careful to remember that it really is about 'Human Relations' - not just pushing through paperwork and organizing parties. We are there to listen, care and guide our employees throughout their time with us. After all, I am not a robot and I don’t expect to treat others as such.“

    Dana Paděrová

    HR Specialist

  • ‘‘Keeping up with the big boys (Facebook - in particular) in terms of creativity, user experience and products can be a challenge. Nothing beats that. I wake up in the morning, get to work and am excited to find out what I will work on. It also helps that I have a great team of people to bounce ideas off. It sharpens the mind and I know that I can keep up with developers anywhere.“

    André Lima

    Front End Developer

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