Customer Success Manager Junior (CZ)

Customer Partnerhsip
Prague

We have a love-hate relationship with ads. We hate when they bother us anywhere we move. We love when they help us discover new things that make us happy. That’s why we want less of the first and more of the second and that’s also why we built ROI Hunter.

At ROI Hunter, we work with some of the most innovative and fastest growing e-commerce companies across the globe and we help them optimize how they reach out to their customers and engage with them in a more meaningful way.  We have seen over and over again that this is the right way to grow their business, which is one of our key drivers and our ultimate goal.

ROI Hunter was founded in 2014 and have fast become one of the most reputable Facebook and Google Marketing Partners globally. We are headquartered in Brno (the Czech Republic) and have offices in Prague (the Czech Republic), Dubai (United Arab Emirates), Singapore and Sao Paulo (Brazil).

We now seek  Customer Success Manager junior to join our Prague team.

Our CSM team is responsible for on-boarding new clients and helping them get the most out of performance advertising on Facebook.

In this role, you will:

  • You will have your own portfolio of customers and your mission will be to advise them on  strategy, planning, and implementation of campaigns
  • Orchestrate customer trials to ensure they fall in love with ROI Hunter and advertising on Facebook
  • Outline and oversee measurement strategy, tracking, and results delivery
  • Use data and analytics to build a consultative solution for our customers
  • Be the customer voice when working cross-functionally with product and engineering teams to design new product features

You should:

  • Proven experience of min. 1 year with performance marketing, advertising metrics
  • Understanding of current online marketing concepts, strategy and best practices
  • Knowledge of Ads Manager or other FMP tools
  • Hunger to learn (will teach you the rest) 
  • Strong analytical skills and data-driven thinking 
  • Ability to confidently present to external clients
  • Fluent in English

What's in it for you

  • Work for a company with a close, unique relationship with Facebook and a great solution for e-commerce worldwide
  • Join a high potential, well-funded and fast growing startup in Brno
  • Flexible working hours, home office. Because we don’t need you to be here 8 hours per day
  • English lessons ... and international colleagues who will be around
  • International offices. Do you like to travel? Is Dubai or Sao Paulo on your bucket list? Lucky you, we have offices there and we will support your endeavor to visit them  :)
  • Summer and Winter offices - A teambuilding week by the sea during summer and skiing in the mountains during winter
  • The team that helps you whatever happens!  You’ll get a chance to work with a bunch of people who know what they're doing and are great at it.
  • ROI Hunter - It’s a heart thing. Look forward to Mondays so you don’t cry for Fridays (occasionally).

Interested?

By sending the form, you agree to our Conditions By sending the form you agree to have your personal data processed for marketing purposes in accordance with Act Nr. 101/2000 Sb. (incorporated under the laws of Czech Republic). The data will be stored and used solely for the purposes of ROI Hunter a.s. until revoked in writing. The consent with having the data processed may be revoked at any time.

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We asked our people

  • ‘‘Coming from an advertising background, it's great to work for a company that doesn't "sit on it's horses", but rather continuously invents new hacks and functionalities for it's customers. I get to present these to some of the biggest advertisers out there...“

    Erik Werner

    Client Partner

  • ‘‘Having heard some of the stories from other people’s experience with HR has made me that much more careful to remember that it really is about 'Human Relations' - not just pushing through paperwork and organizing parties. We are there to listen, care and guide our employees throughout their time with us. After all, I am not a robot and I don’t expect to treat others as such.“

    Dana Paděrová

    HR Specialist

  • ‘‘Keeping up with the big boys (Facebook - in particular) in terms of creativity, user experience and products can be a challenge. Nothing beats that. I wake up in the morning, get to work and am excited to find out what I will work on. It also helps that I have a great team of people to bounce ideas off. It sharpens the mind and I know that I can keep up with developers anywhere.“

    André Lima

    Front End Developer

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