Customer Success Manager (MENA)

Customer Partnership
Dubai

We have a love-hate relationship with ads. We hate when they bother us anywhere we move. We love when they help us discover new things that make us happy. That’s why we want less of the first and more of the second and that’s also why we built ROI Hunter.

At ROI Hunter, we help marketers run better and more personalised ads, to promote products to people who actually care about them. We work with some of the most innovative and fastest growing e-commerce companies across the globe to help improve how they reach out to their customers so they can engage with them in a more meaningful way.

ROI Hunter was founded in 2014 and have fast become one of the most reputable Facebook and Google Marketing Partners globally. We are headquartered in Brno (the Czech Republic) and have offices in Prague (the Czech Republic), Dubai (United Arab Emirates), Singapore and Sao Paulo (Brazil).

We now seek an experienced Customer Success Manager to join our MENA team.


Our CSM team is responsible for on-boarding new clients and helping them get the most out of performance advertising on Facebook.

IN THIS ROLE, YOU WILL: 

  • Have your own portfolio of MENA customers and your mission will be to help them succeed on Facebook
  • Advise best e-commerce clients in the region on  strategy, planning, and implementation of campaigns
  • Orchestrate customer trials to ensure they fall in love with ROI Hunter and advertising on Facebook
  • Outline and oversee measurement strategy, tracking, and results delivery
  • Use data and analytics to build a consultative solution for our customers
  • Be the customer voice when working cross-functionally with product and engineering teams to design new product features

YOU SHOULD:

  • Had worked as a PPC Specialist and know the job inside out and you want to move to account management
  • Proven experience of min. 2 years with performance marketing, advertising metrics
  • Fluent English, Arabic speaker
  • Nimble in spoken and written communication with clients
  • Having a technical and business mindset alike
  • Proactive, diligent and humble


WHAT's in it for you

  • Work for a company with a close, unique relationship with Facebook and Google providing a great solution for e-commerce worldwide
  • Join a high potential, well-funded and fast growing startup
  • Flexible working hours, home office. Because we don’t need you to be here 8 hours per day
  • A diverse international team with the ambition to achieve amazing things
  • Flat hierarchies, responsibility and freedom to develop your own ideas

Interested?

By sending the form, you agree to our Conditions By sending the form you agree to have your personal data processed for marketing purposes in accordance with Act Nr. 101/2000 Sb. (incorporated under the laws of Czech Republic). The data will be stored and used solely for the purposes of ROI Hunter a.s. until revoked in writing. The consent with having the data processed may be revoked at any time.

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We asked our people

  • ‘‘Coming from an advertising background, it's great to work for a company that doesn't "sit on it's horses", but rather continuously invents new hacks and functionalities for it's customers. I get to present these to some of the biggest advertisers out there...“

    Erik Werner

    Client Partner

  • ‘‘Having heard some of the stories from other people’s experience with HR has made me that much more careful to remember that it really is about 'Human Relations' - not just pushing through paperwork and organizing parties. We are there to listen, care and guide our employees throughout their time with us. After all, I am not a robot and I don’t expect to treat others as such.“

    Dana Paděrová

    HR Specialist

  • ‘‘Keeping up with the big boys (Facebook - in particular) in terms of creativity, user experience and products can be a challenge. Nothing beats that. I wake up in the morning, get to work and am excited to find out what I will work on. It also helps that I have a great team of people to bounce ideas off. It sharpens the mind and I know that I can keep up with developers anywhere.“

    André Lima

    Front End Developer

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